Frequently Asked Questions

Pricing is fixed at booking based on vehicle type, distance, time of day, and any wait time or stops. Airport transfers include flight tracking and a grace period. Hourly charter is billed in minimum blocks. You receive a written quote before confirming, and the final charge matches the quote unless the itinerary changes.

Cancel at least 24 hours before pickup for a full refund. Cancellations inside 24 hours may be charged the full fare or a partial fee depending on vehicle allocation. No-shows are billed in full. Changes to pickup time or address are handled by dispatch and may adjust the rate.

Yes. We monitor arrivals at SMF, SAC, and MHR using live flight data. Domestic flights receive a complimentary wait window after landing. International arrivals receive additional customs clearance time. If your flight is delayed, we adjust the pickup time automatically at no extra charge for reasonable delays.

At SMF, your driver can meet you curbside or inside the terminal with a name sign. SAC and MHR pickups are coordinated at the FBO or agreed curb location. Meet-and-greet inside the terminal is available on request. Exact instructions are sent by text before your flight lands.

Child and booster seats are available by request when you book. Please specify the child age and weight so we provide the correct seat. There is no extra charge for the first seat. Additional seats may incur a small fee. We follow California car seat laws for every ride.

Yes. Gratuity is included in the quoted fare for standard service. You are not expected to tip the driver in cash. If you would like to add an extra gratuity for exceptional service, you may do so through the booking office. Corporate accounts receive itemized receipts showing the included gratuity.

Yes. We set up corporate accounts with net billing, itemized receipts, and a dedicated point of contact. Accounts can include recurring routes, employee shuttles, and VIP guest transport. Billing cycles and approval workflows are customized. Send your company details through the contact form to start account setup.

We serve Downtown Sacramento, Midtown, East Sacramento, Land Park, Natomas, Arden Arcade, Roseville, and Folsom. Long-distance trips to Davis, the Bay Area, Lake Tahoe, and other destinations are available by quote. All rides are performed by vetted Sacramento affiliate operators.

The fleet includes executive sedans, SUVs, and Mercedes-Benz Sprinter vans. Sedans suit one to three passengers. SUVs accommodate up to six with luggage. Sprinter vans seat up to thirteen and are ideal for convention groups, roadshows, or airport runs with equipment.

Yes. Call or email dispatch to change pickup time, address, or vehicle type. Minor time adjustments are usually free if made in advance. Address changes may change the fare. Same-day changes depend on availability and may require an upgrade to a larger vehicle.

Yes. Sprinter vans and multiple-vehicle coordination are available for groups. We serve convention shuttles, corporate retreats, wedding parties, and sports outings. Each group receives a single itinerary and a dispatch contact. Advance booking is strongly recommended for peak dates and large vehicle needs.

Use the online booking form, call our dispatch number, or email your itinerary. Include pickup date, time, address, flight details if applicable, and passenger count. Our New York-based dispatch team confirms the ride and sends driver details before departure. Account holders can book by email or phone.